Sr. Customer Success Program Manager (IT/Data Center)

TL;DR

Sr. Customer Success Program Manager (IT/Data Center): Managing account strategies to optimize quality, pricing, and delivery performance with an accent on customer satisfaction and relationship management. Focus on driving process improvements and best practices across multiple sites.

Location: San Jose, California, United States

Salary: $115,000 - $140,000

Company

hirify.global is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, and IoT customers worldwide.

What you will do

• Set goals for specific accounts and manage customer escalations.
• Coordinate multiple sites to exceed customer expectations.
• Own results of pre-sales, post-sales, and customer satisfaction.
• Manage relationships with customers at executive levels.
• Drive efficiency programs and improve communication across teams.
• Track risks and report to the business accordingly.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 8 years in sales/account/customer success management.
• Experience in IT and Data Center services.
• Knowledge of AI/GPUs is a plus.
• Strong operations, technical, and relationship management skills.