TL;DR

Snoo Operations And IT Support Manager (System Engineering): Leading and scaling global IT support and operations teams, managing support strategy, and ensuring high-quality service delivery with an accent on technical leadership, team growth, and operational excellence. Focus on building support roadmaps, managing escalations, and collaborating cross-functionally to optimize support processes and tools.

Location: San Francisco, CA (onsite, weekly in-office presence required)

Salary: $180,200 - $252,300 USD

Company

%hirify_global% is a large internet community platform hosting over 100,000 active communities and millions of daily users, focused on authentic conversations and information sharing.

What you will do

Lead and grow a global IT support and operations team, setting goals and driving execution aligned with organizational strategy.
Develop and implement support strategies, roadmaps, and KPIs for core SOS offerings including onboarding, hardware provisioning, and support desk operations.
Manage escalations and serve as the final point of contact for high-priority support cases.
Collaborate cross-functionally with infrastructure, security, and people operations teams to coordinate work and resolve issues.
Oversee critical support tools such as GSuite, Zoom, Slack, JIRA, and Confluence.
Manage budgets, vendor relationships, and support projects including global office expansion.

Requirements

Location: Must be based in San Francisco with weekly in-office presence
5-7 years of hands-on enterprise support experience with at least 2 years in leadership roles.
Experience managing budgets and scaling support engineering teams.
Strong technical knowledge of macOS, iOS, Android, Windows, and Google Workspace administration.
Experience with ticket-based enterprise workflow systems, especially JIRA Service Desk and Confluence.
Excellent communication, mentoring, and conflict resolution skills.

Culture & Benefits

Comprehensive healthcare and income replacement programs.
401k match and family planning support.
Gender-affirming care and mental health coaching benefits.
Flexible vacation, global days off, and generous parental leave.
Paid volunteer time off.