Resource Manager

TL;DR

Resource Manager: Managing global resource allocation for professional services projects with an accent on maximizing resource utilization, contractor management, and PSA system governance. Focus on prioritizing project resourcing, resolving conflicts, and ensuring timely delivery across a global portfolio.

Location: Alpharetta (HQ), Rotterdam

Company

hirify.global is a global professional services organization focused on resource management and customer service operations.

What you will do

• Manage allocation of global resource pool against project demands and skills availability.
• Maximize resource and contractor utilization and maintain PSA system and processes.
• Prepare regular reports on project results and resource utilization.
• Resolve resource booking conflicts and facilitate resource meetings with project managers and department heads.
• Monitor bookings, utilization trends, and address under or over allocation issues.
• Manage hiring recommendations and forecasts based on resource needs.

Requirements

• Location: Alpharetta or Rotterdam
• English: Excellent written and verbal communication skills required.
• Bachelor’s degree in business administration, IT, accounting, or related field.
• 3-5 years resource management experience in professional services software solutions.
• Proficiency with Salesforce, Certinia (PSA tool), MS Office, and BI tools like Power BI or Tableau.
• Strong conflict-resolution, problem-solving, and communication skills.