Senior Technical Program Manager (AI)

TL;DR

Senior Technical Program Manager (AI): Leading initiatives for model response quality and program architecture for transformative AI experiences, ensuring accurate, safe, and user-aligned outputs for Copilot. Focus on designing and scaling operational frameworks, owning the end-to-end model feedback process, and architecting scalable systems from the ground up to influence product direction.

Location: Mountain View, United States. MAI employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) of that location.

Salary: USD $119,800 – $234,700 per year (typical U.S.); USD $158,400 – $258,000 per year (San Francisco Bay area and NYC).

Company

hirify.global (MAI) builds transformative AI experiences for products like Copilot, Bing, MSN, Microsoft Advertising, and Edge.

What you will do

• Design and manage processes for collecting, triaging, and analyzing feedback from production usage to drive improvements.
• Partner with Research, Engineering, Data, and Product teams to align goals and enhance model performance.
• Oversee external vendors for data labeling and human evaluation programs.
• Build and run systems to assess and enhance model responses, including annotation platforms and evaluation pipelines.
• Collaborate with analytics teams to define success metrics and correlate improvements to user impact.
• Manage project planning, execution, and delivery by developing consistent processes and scalable frameworks that support product complexity.

Requirements

• Bachelor’s Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• 2+ years of experience leading AI-focused products or programs with direct involvement in model evaluation strategies, optimization, or data collection pipelines.
• 2+ years of experience reading and/or writing code.
• Must be able to work from a designated Microsoft office at least four days a week if living within 50 miles in the U.S.

Nice to have

• Bachelor’s Degree AND 8+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• Prior exposure to Large Language Models (LLMs), model evaluation, or human-in-the-loop systems.
• Experience working in a startup-like environment.

Culture & Benefits

• Operate with the agility and intensity of a startup: fast-paced, iterative, and impact-driven.
• Requires a scrappy mindset, thriving in ambiguity, and adapting quickly to shifting priorities.
• Opportunity for ownership, innovation, and building frameworks that influence product direction.
• Eligible for comprehensive benefits and other compensation packages.
• Microsoft is an equal opportunity employer committed to diversity and inclusion.