Player Engagement Agent

TL;DR

Player Engagement Agent: Providing high-quality player support and community management for gaming clients with an accent on communication, issue resolution, and player feedback. Focus on delivering prompt responses, maintaining detailed reports, and collaborating with internal teams to enhance player experience.

Location: Remote with presence in Belgrade, Vojvodina, Serbia

Company

hirify.global is a global leader in game development services, offering art, audio, testing, localization, and player engagement solutions to AAA and Indie studios worldwide.

What you will do

• Deliver excellent customer support to players via ticketing, email, or chat.
• Investigate and resolve player inquiries promptly and provide valuable feedback to developers.
• Assist internal teams with project-related requests and maintain accurate reports.
• Contribute to quality control and support process improvements.
• Participate in training sessions to enhance skills and manage time effectively.

Requirements

• Russian: C1-C2 proficiency required, English at B2 level or higher.
• Availability for full-time work including weekends.
• Excellent communication and troubleshooting skills.
• Experience with CRM tools like Helpshift or Zendesk.
• Accountability, proactivity, and flexibility in handling player needs.

Nice to have

• Previous customer service experience (remote or retail).
• Familiarity with community platforms such as Discord or Slack.
• Passion for video games.

Culture & Benefits

• Remote work with all necessary equipment provided.
• Professional development opportunities including training and internal vacancies.
• Collaboration with a global team on exciting gaming projects.

Hiring process

• Online interview via MS Teams with Talent Acquisition Specialist.
• Online language assessment in Russian and English.
• Possible second interview with Team Lead or Operations Manager.
• Fully remote recruitment process.