Delivery Director (AI)

TL;DR

Delivery Director (AI): Driving delivery excellence and operational transformation within the Services organization with an accent on revenue growth, client satisfaction, and AI-enabled automation. Focus on leading delivery managers, optimizing delivery models, and implementing technology-driven improvements.

Location: Remote

Company

hirify.global is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.

What you will do

• Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention.
• Establish and enforce standardized delivery methodologies, SLAs, and best practices.
• Lead a team of Delivery Managers across multiple clients and domains.
• Implement AI-driven tools for quality monitoring, forecasting, and resource optimization.
• Support P&L for assigned portfolio, ensuring revenue targets and margin commitments are achieved.
• Drive operational predictability and consistency across all accounts and projects.

Requirements

• Bachelor’s degree is required.
• 15+ years in IT/Professional Services delivery, with at least 5 years in a multi-account or director-level leadership role.
• 5+ years managing global delivery teams.
• Proven success in managing large delivery portfolios exceeding $50M annually.
• Strong understanding of both project-based and managed services delivery models.
• Excellent leadership, executive-level client communication, and stakeholder management skills.