Customer Success Manager, Enterprise (Financial Services)

TL;DR

Customer Success Manager, Enterprise (Financial Services): Driving adoption and maximizing the value of the hirify.global platform with an accent on managing enterprise-level customer relationships and ensuring customer satisfaction. Focus on developing strategic success plans, analyzing customer data for growth opportunities, and collaborating with internal teams to enhance customer experience.

Location: New York, NY

Salary: $73,350 - $153,500

Company

hirify.global is the leading brand visibility platform, providing clarity and control for brands across digital channels.

What you will do

• Manage a portfolio of assigned customers, focusing on adoption and retention.
• Build and maintain strong relationships with customers, serving as their primary point of contact.
• Partner with customers to develop strategic success plans aligned with their business objectives.
• Stay updated with industry trends and share insights with customers.
• Analyze customer data to identify upsell and cross-sell opportunities.
• Collaborate with Sales on renewals strategy and plans.

Requirements

• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
• A minimum of 4 years of experience in a strategic CSM role.
• Knowledge of digital marketing technologies and local SEO.
• Strong analytical and problem-solving skills.
• Outstanding interpersonal and communication skills.