Solutions Engineer

TL;DR

Solutions Engineer (Customer Support): Helping large customers embed hirify.global into their applications and workflows, focusing on error and performance monitoring implementation and onboarding. Focus on translating customer needs into technical solutions, developing educational content, and driving adoption through workshops and cross-functional collaboration.

Location: Hybrid with in-office anchor days in San Francisco, California, USA

Salary: $140,000–$160,000

Company

hirify.global builds performance and error monitoring tools used by over 100,000 organizations including Disney, Microsoft, and Atlassian.

What you will do

• Translate customer pain points into implementation and onboarding plans demonstrating business value
• Develop best practices and educational content around error and performance management and hirify.global products
• Act as a trusted advisor and subject-matter expert for customers on software engineering and monitoring best practices
• Provide workshop-level interactions to drive maturity and adoption of hirify.global usage
• Collaborate cross-functionally to provide feedback to product and development teams

Requirements

• Must have 3+ years experience as Solutions Engineer, Implementation Consultant, Support Engineer, or Software Developer with customer-facing project leadership
• Excellent communication and presentation skills
• Hands-on experience with JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, and mobile native development
• Problem-solving mindset and can-do attitude
• Location: Hybrid work model with in-office days in San Francisco, California, USA

Culture & Benefits

• Hybrid work model with in-office anchor days for collaboration
• Employee benefit plans including incentive compensation, equity grants, paid time off, and health insurance
• Inclusive and diverse work environment with commitment to equal opportunity
• Open-source company culture focused on accessibility and great software