Manager, Support Engineering (AMER)

Location: Remote in Canada or the United States

Base salary for United States residents: $115,200–$194,400 USD per year, excluding bonuses, equity, and benefits.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and software delivery.

What you will do

• Lead and develop a Support Engineering team delivering technical customer support.
• Hire Support Engineers and train team members to conduct high-quality technical interviews.
• Provide mentorship, structured training, regular one-on-ones, and career growth support.
• Build scalable processes and workflows that improve team ownership, collaboration, and efficiency.
• Lead continuous improvement initiatives, automation, and AI adoption across support operations.
• Partner with customers, development, and cross-functional teams to resolve complex issues and improve products and support tools.

Requirements

• Experience leading technical, customer-facing teams and developing Support Engineers at different levels.
• Ability to create and implement processes that improve team efficiency.
• Experience providing technical customer support across the full lifecycle, from initial engagement through resolution.
• Strong analytical and problem-solving skills for troubleshooting complex technical issues.
• Understanding of Linux system administration and web application development concepts.
• Knowledge of MVC frameworks such as Ruby on Rails, Python, Django, PHP, or Laravel.

Culture & Benefits

• Fully remote work with a globally distributed team across AMER, EMEA, and APAC.
• Asynchronous collaboration with pairing sessions, one-on-ones, and Slack conversations.
• Flexible paid time off and parental leave.
• Benefits supporting health, finances, and well-being.
• Equity compensation, employee stock purchase plan, and a growth and development fund.
• Team member resource groups and a focus on psychological safety and team well-being.