Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as the dedicated technical advisor for strategic accounts, ensuring successful implementation and optimization of hirify.global's billing platform with an accent on technical consulting and account management. Focus on building trusted relationships, leading technical discovery, and driving customer success through proactive support.

Location: Remote (US)

Company

Leading usage-based billing platform for modern software companies.

What you will do

• Serve as the primary technical point of contact for assigned strategic accounts.
• Partner with a Strategic Account Manager to support long-term account success.
• Lead technical discovery and scoping for complex implementation projects.
• Provide hands-on technical guidance on API usage and platform configuration.
• Act as the technical liaison between customers and internal teams.
• Proactively identify expansion opportunities and support growth conversations.

Requirements

• 3-5+ years in a technical customer-facing role.
• Exceptional communication skills for explaining complex technical concepts.
• Strong technical foundation with hands-on experience working with APIs and SQL.
• Proven ability to translate business requirements into technical solutions.
• Strong analytical and problem-solving skills.
• Demonstrated ability to build trusted advisor relationships.

Nice to have

• Experience with billing systems and payment processing.
• Familiarity with billing providers and tax automation platforms.
• Understanding of usage-based billing models.
• Background in revenue recognition or financial operations.
• Technical writing experience.

Culture & Benefits

• Excellent medical, dental, vision, and life insurance coverage.
• Paid parental leave and flexible time off.
• Retirement planning options including 401(k).
• Culture that values personal growth.