Application Support Engineer (Fintech)

TL;DR

Application Support Engineer (Fintech): Performing root cause analysis of production issues by utilizing SQL to analyze data and coordinate with the Production Support and Engineering teams to resolve issues with an accent on managing and rectifying data exceptions. Focus on defining and implementing data projects for existing and new features and workflows.

Location: Greenwich, Connecticut. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position does not offer visa sponsorship now or in the future.

Salary: $100,000 to $130,000

Company

hirify.global is a company that provides solutions for the alternative investment marketplace.

What you will do

• Perform root cause analysis of production issues using SQL and coordinate with Production Support and Engineering teams.
• Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions.
• Collaborate with Product Managers to define and implement data projects for existing and new features and workflows.
• Develop exception management tools to strengthen data quality control and produce metrics and dashboards.
• Define business and technology requirement documents for the Engineering teams.
• Write test cases and perform UAT to ensure issues are identified and addressed.

Requirements

• 3+ years of business analyst or data application support experience within the financial services industry
• Bachelor’s degree or higher in computer science, business analytics, business administration, finance or in a related field
• Proven track record of performing root cause analysis and coordinating with engineers on investigation and resolution
• Strong analytical, problem-solving, communication and relationship management abilities
• This position does not offer visa sponsorship now or in the future.

Nice to have

• Experience with private equity or hedge fund business and data is a plus

Culture & Benefits

• hirify.global offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus.
• Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
• We believe the best ideas and innovation happen when we are together.