Technical Account Manager (GIS)

Location: Remote from any location; onsite work is available at the Portland, ME headquarters, with hybrid work also available.

Company

hirify.global provides GIS solutions that help telecom and broadband providers design, deploy, and manage fiber optic networks.

What you will do

• Advise clients on hirify.global’s GIS platform, industry practices, and tailored network management solutions.
• Understand customer environments, use cases, and objectives to drive platform adoption and business value.
• Build proactive customer relationships and provide hands-on technical guidance.
• Identify risks, resolve technical issues, and improve operational efficiency and system performance.
• Collaborate with Sales, Product, and Support teams to represent customer needs and influence the product roadmap.
• Identify upsell and cross-sell opportunities while supporting customer retention and long-term partnerships.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related technical field.
• Proven experience in technical account management or a related technology or software role, particularly with complex B2B solutions.
• Strong telecommunications experience and technical understanding of GIS systems are highly desirable.
• Hands-on knowledge of scripting, data manipulation, and data import/export functionality.
• Strong leadership, communication, prioritization, and problem-solving skills.
• Experience working in remote or distributed teams and adapting to fast-changing business needs.

Culture & Benefits

• Remote-first work environment with remote, hybrid, and onsite options.
• Health insurance and retirement plans with a 401(k) match.
• Remote work stipend, semi-monthly internet stipend, and support for home-office technology.
• Learning and Development fund, professional development opportunities, and career growth.
• Flexible vacation and paid time off in an open, inclusive, and supportive workplace.