Customer Care - Product Technical Support Specialist (Medical)

TL;DR

Customer Care - Product Technical Support Specialist (Medical): Providing exceptional technical guidance and support for ZOLL Cardiac Management Solutions products and services with an accent on troubleshooting and customer interaction. Focus on analyzing problems, diagnosing issues, and ensuring patient safety through effective communication and support.

Location: Remote

Salary: $19.00 to $23.00 per hour

Company

hirify.global is a fast-growing company that operates in more than 140 countries, dedicated to improving patient outcomes through innovative medical technologies.

What you will do

• Provide technical support and guidance for ZOLL products via phone, email, and other channels.
• Analyze and diagnose product issues, ensuring prompt resolutions.
• Document customer interactions and maintain comprehensive records.
• Collaborate with cross-functional teams to enhance product and service quality.
• Assist in time-sensitive situations to protect patient safety.
• Stay updated on product specifications and troubleshooting requirements.

Requirements

• Clinical degree or certification (CNA, LPN, RN, EMT) or equivalent experience.
• Minimum of 1 year of clinical experience with direct patient care responsibilities.
• Strong communication skills and customer service orientation.
• Technical aptitude for troubleshooting medical devices.
• Fluency in Spanish is a plus.