Field Technical Product Support Specialist (Consumer Electronics)

TL;DR

Field Technical Product Support Specialist (Consumer Electronics): Providing technical support for consumer electronics products with an accent on troubleshooting, installation, and customer communication. Focus on diagnosing complex issues and collaborating with engineering teams to enhance product quality.

Location: Fort Collins, CO

Company

hirify.global is a global service provider for the video game industry.

What you will do

• Provide technical support for product installation, configuration, and troubleshooting.
• Diagnose and triage technical problems on-site and remotely.
• Document service interactions in Jira.
• Collaborate with engineering and product development teams.
• Maintain professional communication with business partners.
• Adhere to safety regulations and maintain a safe work environment.

Requirements

• Experience with Jira and general tech support.
• Excellent communication skills to interface with customers.
• Able to diagnose and troubleshoot system failures.
• Planning and coordination skills.
• Willingness to travel as required.