Player Engagement Agent

TL;DR

Player Engagement Agent: Providing high-quality player support and community engagement for gaming clients with an accent on communication, issue resolution, and feedback delivery. Focus on managing player inquiries, collaborating with internal teams, and maintaining support quality in a remote environment.

Location: Remote with option to visit office in Katowice, Poland

Company

hirify.global is a global leader in game development services, offering solutions including player engagement, testing, localization, and more across 70+ studios worldwide.

What you will do

• Deliver excellent customer support to players via ticketing, email, and chat.
• Investigate and resolve player inquiries promptly and provide valuable feedback to developers.
• Assist internal teams with project-related requests and maintain accurate reports.
• Contribute to quality control and support process improvements.
• Participate in training sessions to enhance skills and manage time effectively.

Requirements

• Location: Remote with option to visit Katowice office, Poland
• Languages: Russian C1-C2 and English B2 or higher
• Excellent communication and troubleshooting skills.
• Experience with CRM tools like Helpshift or Zendesk.
• Availability for full-time work including weekends.

Nice to have

• Previous customer service experience.
• Familiarity with community platforms such as Discord or Slack.
• Passion for video games.

Culture & Benefits

• Remote work with provided equipment and optional office visits.
• Private medical care, Multisport card, and employee assistance programs.
• Professional development opportunities and internal job vacancies.
• Employee referral program and global team collaboration.

Hiring process

• Online interview via MS Teams with Talent Acquisition Specialist.
• Online language assessment in Russian and English.
• Possible second interview with Team Lead or Operations Manager.
• Fully remote recruitment process.