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обновлено 7 месяцев назад

Player Engagement Agent

Формат работы
remote (только Europe)
Тип работы
fulltime
Английский
b2
Страна
Poland/Europe
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Player Engagement Agent: Providing high-quality player support and community engagement for gaming clients with an accent on communication, analytics, and business process management. Focus on delivering prompt responses, player feedback, and collaboration with internal teams to enhance player experience.

Location: Remote with option to visit office in Katowice, Poland

Company

hirify.global is a global leader in game development services, offering solutions from art and audio to testing, localization, and player engagement across 70+ studios worldwide.

What you will do

  • Deliver excellent customer support to players via ticketing, email, or chat.
  • Investigate and resolve player inquiries promptly and provide valuable feedback to developers.
  • Assist internal teams with project-related requests and maintain accurate reports.
  • Contribute to quality control and support process improvements.
  • Participate in training sessions to enhance skills and manage time effectively.

Requirements

  • Location: Remote with option to visit Katowice office, Poland
  • Languages: C1-C2 French proficiency and B2 or higher English proficiency
  • Excellent communication and troubleshooting skills.
  • Experience with CRM tools like Helpshift or Zendesk.
  • Availability for full-time work including weekends.

Nice to have

  • Previous customer service experience.
  • Familiarity with community platforms such as Discord or Slack.
  • Passion for video games.

Culture & Benefits

  • Remote work with all necessary equipment provided.
  • Optional office visits at Global Office Park in Katowice.
  • Private medical care, Multisport card, and Employee Assistance Program.
  • Professional development opportunities and internal job vacancies.
  • Employee referral program and community engagement in gaming industry.

Hiring process

  • Online interview via MS Teams with Talent Acquisition Specialist.
  • Online language assessment in French and English.
  • Possible second interview with Team Lead or Operations Manager.
  • Fully remote recruitment process.

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