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обновлено 7 месяцев назад

Player Engagement Agent

Формат работы
remote (Global)
Тип работы
fulltime
Английский
b2
Страна
Poland/Europe
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Player Engagement Agent: Providing high-quality player support and community engagement for gaming clients with an accent on communication, issue resolution, and feedback delivery. Focus on managing player inquiries, collaborating with internal teams, and maintaining support quality in a remote environment.

Location: Remote with option to visit office in Katowice, Poland

Company

hirify.global is a global leader in game services, offering art, audio, testing, localization, and player engagement solutions to AAA and Indie studios worldwide.

What you will do

  • Deliver excellent customer support to players via ticketing, email, and chat.
  • Investigate and resolve player inquiries promptly and provide feedback to developers.
  • Assist internal teams with project-related requests and maintain accurate reports.
  • Contribute to quality control and support process improvements.
  • Participate in training sessions to enhance skills and knowledge.
  • Manage time effectively to meet player needs including weekend availability.

Requirements

  • Location: Remote with option to visit office in Katowice, Poland
  • Languages: Brazilian Portuguese C1-C2 and English B2 or higher
  • Excellent communication and troubleshooting skills.
  • Experience with CRM tools like Helpshift or Zendesk.
  • Accountability, proactivity, and flexibility in handling player issues.
  • Availability for full-time work including weekends.

Nice to have

  • Previous customer service experience.
  • Familiarity with community platforms such as Discord or Slack.
  • Passion for video games.

Culture & Benefits

  • Remote work with all necessary equipment provided.
  • Option to visit the Katowice office.
  • Private medical care, Multisport card, and Employee Assistance Program.
  • Professional development opportunities and internal job vacancies.
  • Employee referral program and global team collaboration.

Hiring process

  • Online interview via MS Teams with Talent Acquisition Specialist.
  • Online language assessment in Brazilian Portuguese and English.
  • Possible second interview with Team Lead or Operations Manager.
  • Fully remote recruitment process.

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