Client Success Partner - Enterprise

Location: Remote anywhere in Spain

Company

hirify.global provides a collaborative learning management platform that helps organizations upskill employees, customers, and partners through internal expertise.

What you will do

• Manage a portfolio of large enterprise customers and support their digital training strategies.
• Build trusted relationships with HR executives, Chief Learning Officers, Digital Learning Managers, and top management.
• Define learning transformation roadmaps, initiative plans, and the resources required to deliver them.
• Coordinate technical, pedagogical, and other internal resources for complex customer projects.
• Identify customer use cases, renewal risks, and remedial action plans to reduce churn.
• Partner with Account Managers to develop up-selling and cross-selling opportunities.

Requirements

• 3+ years of experience as a Client Success Manager, HR/Learning or Change Management Consultant, or Digital Learning Manager.
• Experience leading complex, impactful projects for enterprise accounts with more than 2,000 employees.
• Fluent French required.
• Excellent English proficiency, at least B2.
• Excellent interpersonal and communication skills.
• Strong interest in digital learning, education, and the digital industry.

Nice to have

• Knowledge of the B2B SaaS industry.

Culture & Benefits

• Fully remote work from anywhere in Spain.
• Flexible working hours and a work-from-home allowance.
• Social security, health insurance, unemployment insurance, common contingency coverage, and salary guarantee fund.
• Leave requests follow local policies.
• Employee resource groups covering mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Hiring process

• Phone screen with the Talent Acquisition Manager.
• Discovery meeting with an Enterprise Client Success Partner, followed by a case study.
• Clarification meeting, culture fit meeting with the Chief Customer Officer, and offer.