Junior Technical Support Specialist (Telecom/IoT)

TL;DR

Junior Technical Support Specialist (Telecom/IoT): Responding to customer inquiries and troubleshooting technical issues with an accent on customer support and communication. Focus on maintaining service quality and contributing to knowledge base documentation.

Location: Hybrid (Riga, Latvia)

Salary: 1400-1600 EUR gross

Company

hirify.global is a global data MVNO delivering enterprise-grade connectivity and IoT services across more than 200 countries.

What you will do

• Respond to customer inquiries and support requests via Zendesk and other channels.
• Troubleshoot basic technical and operational issues.
• Log, classify, and follow up on customer tickets according to SLA guidelines.
• Escalate complex issues to senior team members when necessary.
• Maintain clear communication with customers in English.
• Contribute to knowledge base documentation.

Requirements

• Education in Telecommunications, IT, or a related technical field – mandatory.
• Fluent written and spoken English – mandatory.
• 1+ year of previous customer support experience – preferred.
• Interest in telecom, mobile technologies, and IoT is a strong advantage.
• Strong communication skills and a customer-oriented mindset.
• Basic problem-solving skills and a willingness to learn.