Support Engineer

Location: Remote in the United Kingdom, with some flexibility to work across Europe. Optional access to an office in Central London.

Company

hirify.global provides a care orchestration platform for private healthcare, supporting scheduling, electronic health records, billing, and patient experience for healthcare professionals.

What you will do

• Monitor and respond to technical support requests from new and existing clients.
• Provide prompt assistance across all communication channels.
• Explain technical information clearly to technical and non-technical audiences.
• Diagnose and resolve technical issues while taking ownership of support cases.
• Collaborate with internal teams to deliver effective solutions.
• Create and update documentation, resolution steps, help centre articles, and technical support FAQs.

Requirements

• Experience providing customer or technical support.
• Strong written and verbal communication skills.
• Ability to communicate technical information to technical and non-technical audiences.
• Proactive problem-solving skills and ownership of support cases.
• Ability to create clear technical documentation and troubleshooting content.
• Ability to work remotely from the United Kingdom, with some flexibility across Europe.

Culture & Benefits

• Autonomy and ownership with clear vision and context.
• 36 days off, including 25 holidays, bank holidays, and three additional days.
• Private health insurance covering physical and mental health, dental, and optical care.
• Hybrid and flexible work environment with optional office attendance.
• Latest MacBook or Windows device and home-office equipment budget.
• Collaborative work with an experienced team and access to a Central London office.