Community Manager

TL;DR

Senior Community Lead: Designing and leading hirify.global’s community strategy to build a high-value, engaged customer ecosystem with an accent on growth, retention, and advocacy. Focus on translating community insight and advocacy to shape business decision-making and achieve commercial and brand impact.

Location: Holborn - London

Company

hirify.global is a media and entertainment company owning some of the UK’s most iconic media brands.

What you will do

• Define and own a long-term community and advocacy strategy, including purpose, audience, and success metrics.
• Design scalable community models to demonstrably support acquisition, retention, product adoption, and brand trust.
• Build a structured approach to customer advocacy, including reviews, testimonials, case studies, and referrals.
• Capture qualitative and quantitative insight from the community and translate it into clear, actionable recommendations.
• Lead the narrative around customer impact, effectiveness, and success, turning outcomes into compelling stories.
• Set the tone and standards for how hirify.global engages with its community, overseeing moderation and high-impact moments.

Requirements

• Proven experience leading and building a community, advocacy, or customer engagement strategy at a senior level.
• Strong understanding of how community drives brand and commercial outcomes.
• Experience working cross-functionally with Product, Marketing, Customer, and Commercial teams, influencing without direct authority.
• Confidence operating at a strategic level, setting direction rather than simply executing tasks.
• Ability to synthesise insight, feedback, and data into clear narratives that resonate with senior stakeholders.
• Excellent judgement, communication skills, and attention to detail.

Nice to have

• Experience building communities within B2B, SME, or growth-focused environments.

Culture & Benefits

• Opportunity to shape and grow a community around iconic UK media brands, creating impact that reaches millions.
• Take full ownership from strategy to execution, building engagement and championing the voice of audiences.
• Engage with clear, authentic communication that connects people to brands.
• Work collaboratively with passionate teams across hirify.global to deliver inspiring community experiences.
• Contribute to an inclusive culture that celebrates diversity and makes reasonable adjustments for different needs.