Production Support Analyst

TL;DR

Production Support Analyst (ERP): Provide user support and guidance for ERP and internal tools by following procedures, improving processes, and ensuring compliance. Focus on client request management, audit implementation, and minor configuration issue resolution.

Location: 100% remote work from anywhere

Company

hirify.global is a global technology company delivering cutting-edge solutions with a diverse team of top tech talent working remotely worldwide.

What you will do

• Respond promptly to client requests and maintain high responsiveness.
• Support implementation of audit frameworks and best practices.
• Conduct business audits to assess compliance and recommend improvements.
• Communicate effectively with users to understand and update on requests.
• Resolve simple and minor configuration issues.

Requirements

• 2-3 years experience in tech support or similar roles.
• 1+ year experience in administrative, operations, compliance, or process-related roles.
• 1+ year customer-facing experience with internal clients.
• Advanced English proficiency required.

Culture & Benefits

• 100% remote work with flexible hours.
• Competitive compensation in USD or local currency.
• Hardware and software provided for home office setup.
• Paid parental leave, vacations, and national holidays.
• Innovative, multicultural environment with mentorship and growth opportunities.