Support Engineer (SAP HCM)

TL;DR

Support Engineer (SAP HCM): Providing expert functional and technical support for SAP HCM and Payroll modules with an accent on Mexican localization tax and regulatory requirements. Focus on solving complex customer issues, developing application break fixes, and acting as a technical advisor for key accounts.

Location: Must be based in Brazil (Remote)

Company

hirify.global is a global provider of end-to-end enterprise software support, products, and services, serving as a leading third-party support provider for Oracle and SAP software.

What you will do

• Solve complex customer issues using methodical troubleshooting for SAP HCM and Payroll modules.
• Provide functional support and training for clients, ensuring high-quality service delivery.
• Develop application break fixes for critical product defects and create scripts to correct data issues.
• Manage key assigned accounts as a primary technical and functional advisor.
• Collaborate with virtual teams to share field experience and improve diagnostic methodologies.
• Support client customizations and provide implementation best practices advice.

Requirements

• 5+ years of relevant SAP experience, specifically with SAP HCM and Payroll.
• 5+ years of hands-on implementation experience with Mexico's localization tax and regulatory requirements (e.g., CFDI, ISR, IMSS, SUA, IDSE).
• 10+ years of direct support for application end-users in a corporate environment.
• Fluency in both English and Portuguese is required.
• Expertise with SAP ECC, including configuration and administration.
• Bachelor’s degree in computer science or related field or equivalent experience.

Culture & Benefits

• Work in a global, Nasdaq-listed company with a focus on innovation and client success.
• Collaborate with a diverse team of extraordinary professionals.
• Opportunity to make a meaningful impact through the hirify.global Foundation.
• Supportive environment that values mutual respect and professional growth.