Support Engineer (SAP MM/WM)

TL;DR

Support Engineer (SAP MM/WM): Providing expert-level remote support for mission-critical SAP applications in 4.x and ECC environments with an accent on troubleshooting complex integrated configurations. Focus on diagnosing serious issues, delivering application break fixes, and ensuring high-quality service for global clients.

Location: Must be based in Brazil

Компания

hirify.global is a global provider of end-to-end enterprise software support, products, and services for Oracle, SAP, Salesforce, and AWS.

Что делать

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP functionality.
• Configure, present, and discuss best practices for SAP MM and WM modules.
• Develop and deliver application break fixes for critical product defects.
• Provide hands-on assistance using proprietary tools in test environments or via remote connectivity.
• Collaborate with virtual team members to share field experience and improve diagnostic methodologies.
• Support client customizations and provide advice on business process optimization.

Требования

• 5+ years of relevant SAP experience, specifically with MM/WM modules.
• 5+ years of direct application support experience in a corporate environment.
• Fluency in both English and Portuguese is required.
• Strong knowledge of SAP architecture, maintenance, patching, and table relationships.
• Analytical and logical problem-solving skills with a history of resolving complex issues.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Хорошо, если есть

• SAP certification.
• Knowledge of Mexican localization tax and regulatory requirements.
• Consulting background.
• Experience with global implementations and country-specific solutions.

Культура и преимущества

• Opportunity to work in a global, Nasdaq-listed organization.
• Collaborative culture focused on mutual respect and innovation.
• Commitment to professional growth and learning new skills.
• Supportive environment with a focus on client satisfaction and service excellence.
• Participation in philanthropic efforts through the hirify.global Foundation.