Technical Support Engineer (SSO/SCIM)

Location: Remote, based in the United States; work from anywhere in the US

Base salary: $95,000–$115,000 per year, plus equity and benefits

Company

hirify.global builds a SaaS platform that captures workflows, automatically creates how-to guides, and generates automations or in-app guidance.

What you will do

• Own intake, triage, prioritization, and resolution of technical issues escalated from Customer Success.
• Resolve complex enterprise issues involving SSO, SAML, OIDC, and SCIM provisioning.
• Lead customer troubleshooting and SCIM setup calls as an autonomous technical point of contact.
• Investigate root causes using Datadog, PostHog, browser developer tools, logs, API calls, and HTTP status codes.
• Provide clear updates, prepare technical escalations, and own cases through resolution with Engineering.
• Use AI tools such as Claude to automate triage, summaries, communications, and other repetitive workflows while building runbooks and decision trees.

Requirements

• 4+ years of experience in technical support engineering or a similar customer-facing technical role at a B2B SaaS company.
• Hands-on experience configuring and troubleshooting SSO with SAML or OIDC and SCIM provisioning with identity providers such as Okta, Entra ID, or Google.
• Experience investigating issues through logs and APIs and managing a high-volume queue of technical issues.
• Experience using AI tools such as Claude to automate support work and communications.
• Experience creating runbooks, knowledge-base content, or processes that enable other teams to resolve issues independently.
• Strong written and verbal communication, customer-first judgment, and experience with tools such as Intercom and Linear.

Nice to have

• Experience with Chrome extensions, JavaScript, HTML, GraphQL APIs, AWS, relational databases, SQL, or Snowflake.
• Experience building automations with low-code or no-code tools or simple scripts.
• Experience creating and manipulating CSV or Excel files.

Culture & Benefits

• AI-first working approach with an expectation that employees use AI to improve productivity and outcomes.
• Medical, dental, and vision coverage with full employer contribution, plus FSA and HSA options.
• 401(k), equity, learning and productivity stipend, and health and wellness stipend.
• Unlimited PTO, holidays, personal volunteer days, mental health days, birthdays off, and paid parental leave.
• Remote work within the US with UberEats and Deskpass stipends, plus subsidized national parks passes and roller skates.

Hiring process

• Interview process includes evaluation against the company’s core values.