Senior Account Manager (Fintech)

TL;DR

Senior Account Manager (Fintech): Manage high-value client relationships, deliver exceptional service, and promote investment strategies on the hirify.global platform with an accent on client engagement and financial market expertise. Focus on handling complex inquiries, client education, and long-term retention.

Company

hirify.global is a Nasdaq-listed fintech company with a global trading and investing platform serving 40 million users across 75 countries.

What you will do

• Serve as the primary point of contact for high-value clients, delivering exceptional service aligned with company values
• Engage proactively with clients via Zoom, telephone, and email to discuss financial markets and investment strategies
• Act as a brand ambassador providing expert insights into products and services
• Manage the full client experience from education to long-term retention
• Handle complex inquiries and resolve high-priority issues

Requirements

• Business fluency in German and English is essential
• Exceptional communication skills to convey complex financial concepts clearly
• Passion for financial markets including stocks, ETFs, and cryptocurrencies
• Bachelor's degree in Finance, Economics, or related field is highly desirable
• Proven experience in client-facing roles within financial services
• Highly organized and able to manage multiple priorities in a fast-paced environment