Community Manager (AI)

Location: Lisbon, Portugal; on-site

Compensation: €33K–€41K annually

Company

Family-founded, self-funded AI product company creating a personal and entrepreneurial resource planner, with offices in Lisbon and San Francisco and over 100 million downloads worldwide.

What you will do

• Develop and execute community engagement strategies across forums, social media groups, and user discussion platforms.
• Manage and moderate communities, respond to questions, facilitate discussions, and maintain a positive environment.
• Organize community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to improve the user experience.
• Monitor engagement metrics, optimize community initiatives, and activate brand advocates, ambassadors, and superusers.
• Maintain community guidelines, address concerns, and escalate issues when necessary.

Requirements

• 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups such as Discord, Reddit, Facebook Groups, Slack, or custom platforms.
• Strong written and verbal communication skills.
• Experience with community-building tools and analytics platforms.
• Ability to mediate conflicts, handle sensitive situations, and enforce community guidelines.
• Experience in a fast-paced digital environment with a user-centric mindset.

Culture & Benefits

• Annual bonus and top-tier health and life insurance.
• Transportation budget, Coverflex benefits, childcare support, and pension fund.
• Apple hardware ecosystem for work.
• Free meals at the hub and Urban Sports Club membership.
• Air Conference for team collaboration and professional growth.
• Commitment to a diverse, inclusive, and equitable workplace.

Hiring process

• Applicants must submit their own work without AI-generated assistance.
• Use of AI in application materials, assessments, or interviews results in disqualification.