Execution & Enablement Associate APAC

TL;DR

Execution & Enablement Associate APAC (Operations): Manage and optimize payment partner and processor operations across hirify.global's Payins network with an accent on partner relationship management, operational excellence, and cross-functional collaboration. Focus on executing onboarding, incident triage, performance monitoring, and merchant support to ensure smooth go-lives and continuous improvements.

Location: Remote with options in Karachi, Manila, Kuala Lumpur, Bangkok

Company

hirify.global enables global companies to collect payments in 40 emerging market countries, providing payment processing and merchant of record services with a flexible, remote-first culture.

What you will do

• Execute daily partner and processor operations including onboarding, configuration, and go-live coordination.
• Triage incidents and tickets, perform root-cause analysis, and ensure timely follow-ups per SLAs.
• Coordinate with Business Assurance and internal teams to maintain operational continuity and apply market-specific practices.
• Support enablement activities such as pricing inputs, feature toggles, and payment flow validations.
• Provide merchant-facing operational support during integrations and act as escalation point for customer service and account management teams.
• Monitor performance dashboards, compile insights, and maintain partner health metrics and documentation accuracy.

Requirements

• English fluency required.
• 2-3 years experience in payments/fintech operations, partner or processor operations, acquiring, or technical support roles.
• Familiarity with payment flows, APIs, webhooks, routing, settlement, and reconciliation.
• Data-driven mindset with proficiency in Excel/Google Sheets; SQL or BI tools is a plus.
• Experience with ticketing and documentation tools like Jira and Confluence is a plus.
• Ability to work across time zones and manage multiple priorities with high ownership and organization.

Culture & Benefits

• Remote work from anywhere or company offices worldwide.
• Flexible schedules driven by performance.
• Access to Premium Coursera subscription and language classes.
• Referral bonus program and social budget for team activities.
• Opportunity to rent hirify.global Houses for coworking globally.

Hiring process

• CV review and email updates at every step.
• Structured candidate experience managed by Talent Acquisition team.