Product Operations Associate (Fintech)

TL;DR

Product Operations Associate (Fintech): Designing and improving end-to-end operational processes for card and banking products with an accent on scalability, automation, and performance monitoring. Focus on incident response, managing external scheme partners, and translating operational data into customer-centric product improvements.

Location: Hybrid - 3 days a week in the London office

Company

A profitable financial platform providing business credit cards, spend management tools, and savings products for small businesses.

What you will do

• Design and scale end-to-end operational processes to reduce manual toil and implement automated solutions.
• Monitor and analyze product performance data (approval rates, SLAs) to identify issues and inform optimization.
• Own incident response for assigned product areas, from initial triage to post-incident review.
• Manage relationships with external scheme partners (e.g., Visa, Mastercard) and vendors to resolve issues.
• Ensure ongoing compliance with regulatory requirements and relevant card scheme rules.
• Collaborate with Engineering, Compliance, and Customer Operations to investigate and fix escalated issues.

Requirements

• Proven ability to build and scale robust, complex operational systems.
• Experience in the debit or credit card industry with knowledge of card payments and schemes.
• Strong analytical skills and ability to use data to make decisions and manage multi-stakeholder projects.
• Proactive, self-starting mindset with a strong sense of ownership.
• Excellent stakeholder and vendor management skills.
• Must be based in London for a hybrid work arrangement (3 days office/week).

Nice to have

• Proficiency with SQL and Looker.
• Previous experience with relevant payment schemes.

Culture & Benefits

• Private healthcare including dental and opticians through Vitality, plus worldwide travel insurance.
• 28 days holiday plus bank holidays and anniversary rewards, including a 4-week paid sabbatical.
• Salary sacrifice pension scheme (up to 7% match) and Octopus EV scheme.
• Annual learning and wellbeing budget.
• Dog-friendly office with perks like a pool table, arcade machine, beer tap, and free snacks.

Hiring process

• 30-minute intro and values call with a Talent Partner.
• 60-minute interview covering operational processes, payments experience, and decision-making.
• 45-minute final interview focusing on values, strategic thinking, and AI usage in daily work.