Customer Care Trainer

TL;DR

Customer Care Trainer: Providing excellent customer support through multiple channels with an accent on fintech products and long-term customer satisfaction. Focus on solving problems, ownership of work, and continuous learning in a tech-forward environment.

Location: Onsite in the Philippines

Company

hirify.global is a fast-growing fintech company based in the National Capital Region, Philippines, focused on delivering accessible digital financial products and promoting financial inclusion.

What you will do

• Provide customer support via chat, calls, email, and social media.
• Focus on long-term solutions and take full ownership of customer issues.
• Continuously grow knowledge of tools, products, and fintech industry.
• Collaborate with a global team and contribute ideas to improve customer service.

Requirements

• Location: Must be onsite in the Philippines
• English: B2 level or higher
• Enjoy helping others and problem-solving skills.
• Ability to adapt quickly and learn new tools.
• Dependability and process improvement mindset.

Nice to have

• Experience in customer support, especially fintech.
• Knowledge of Jira and Confluence.
• Additional local languages like Cebuano, Bisaya, Ilocano, or Ifugao.