Product Specialist (FinTech)

TL;DR

Product Specialist (FinTech): Delivering outstanding customer experience by acting as a first point of contact for Hearsay products and applications with an accent on prioritizing and addressing support-related questions via phone and Zendesk. Focus on troubleshooting technical issues, maintaining customer satisfaction, and collaborating with Customer Success, Engineering, and Product teams to resolve issues and improve the platform.

Location: Fully remote, home-office position in the Philippines. Must be amenable to working between 9:00PM to 9:00AM Manila Time.

Company

hirify.global is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere.

What you will do

• Act as a first point of contact for Hearsay products and applications.
• Prioritize and address support-related questions via phone and Zendesk.
• Liaise with Customer Success, Engineering, and Product teams to pass along customer feedback and resolve issues.
• Maintain a thorough knowledge of the Hearsay platform and execute support strategy.
• Achieve quarterly goals at the team level and focus on continuous team improvement.

Requirements

• At least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies via phone.
• Experience with APIs, Implementation Management and/or Project Management desired.
• Knowledge of Zendesk, JIRA, Looker, and Intercom a plus.
• Stellar verbal and written communication in English.
• Excellent teammate with a positive attitude and a strong sense of self-direction.
• Amenable to working between 9:00PM to 9:00AM Manila Time.

Culture & Benefits

• Results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company.
• Commitment to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities.