Customer Success Specialist

TL;DR

Customer Success Specialist: Leading post-sales activities for Dialpad customers and ensuring their satisfaction and retention with an accent on relationship building, product adoption, and proactive churn mitigation. Focus on acting as the customer's voice internally, managing escalations, and driving value through continuous engagement.

Location: Remote role, requiring work during US core hours (8 am - 5 pm Pacific Time), must be based in Pasig City, Metro Manila, Philippines.

Company

Dialpad is a leading AI-powered customer communications platform transforming how businesses communicate with their customers globally.

What you will do

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building.
• Act as the voice of the customer within Dialpad, working cross-functionally with internal teams.
• Develop positive, trusted relationships with customers by providing continuous value.
• Retain long-term partnerships by independently renewing successful customers.
• Establish and oversee customer adoption, training, and development of best practices.
• Manage customer escalations by documenting issues and facilitating resolutions.

Requirements

• 1-5 years of experience in Customer Success.
• Experience with telecommunication or SaaS providers is required.
• A strong passion for providing top-notch account management.
• Strong written communication skills.
• Excellent time management and organizational skills.
• Desire to work in a dynamic startup environment.

Culture & Benefits

• Collaborative team focused on customer success.
• Opportunity to work with industry-leading AI to refine skills and platform.
• Competitive benefits and perks with a robust training program.
• Inclusive office environment designed for collaboration and connection.
• Recognized as a certified Great Place to Work.
• Values ambition, scrappiness, curiosity, optimism, persistence, and empathy.