Mid Market Account Manager (B2B/AI)

TL;DR

Mid Market Account Manager (B2B/AI): Managing key strategic enterprise accounts while ensuring customer success, project management, and technical delivery. Focus on building strong relationships, driving product adoption, and navigating complex client needs.

Location: Hybrid (San Francisco, CA; New York City)

Company

hirify.global is at the forefront of AI and agent-powered commerce, trusted by leading global commerce platforms.

What you will do

• Develop and grow strong relationships with customers, identifying key stakeholders.
• Oversee partnership, commercial, and technical matters to boost customer product adoption.
• Lead major partnership initiatives, ensuring expectations and SLAs are met.
• Serve as a trusted advisor to customers, educating them on product benefits.
• Advocate for customers to internal teams, sharing feedback for product improvement.
• Manage technical aspects of partnerships, proposing solutions to technical hurdles.

Requirements

• 8+ years of experience in a client-centric role with large global enterprises.
• Ability to collaborate closely with technical teams for timely product delivery.
• Curiosity in AI and creativity in proposing innovative solutions.
• Excellent verbal and written communication skills.
• Familiarity with technical products and managing technical details.
• Global mindset, working across multiple time zones and cultures.