Enterprise Customer Success Manager (SaaS)
ΠΠ°ΠΊΠ°Π½ΡΠΈΡ ΠΈΠ· Hirify Global, ΡΠΏΠΈΡΠΊΠ° ΠΌΠ΅ΠΆΠ΄ΡΠ½Π°ΡΠΎΠ΄Π½ΡΡ
tech-ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉΠΠ»Ρ ΠΌΡΡΡΠ° ΠΈ ΠΎΡΠΊΠ»ΠΈΠΊΠ° Π½ΡΠΆΠ΅Π½ Plus
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
TL;DR
Enterprise Customer Success Manager (SaaS): Leading customer onboarding and managing complex projects for corporate accounts with an accent on building strategic partnerships and maximizing customer satisfaction. Focus on driving project success, understanding client needs, and implementing anti-churn strategies.
Location: Hybrid (Germany)
Company
A fast-growing security and compliance tech company.
What you will do
- Lead customer onboarding and ensure seamless adoption.
- Manage projects and stakeholders proactively.
- Understand customer needs and tailor solutions.
- Develop account plans and identify upselling opportunities.
- Build and maintain strategic partnerships.
- Monitor customer portfolios and create anti-churn strategies.
Requirements
- Experience in Customer Success, Consulting, or Account Management in SaaS.
- Skilled in project management and stakeholder engagement.
- Interest in Privacy, InfoSec, and Compliance.
- Fluent in both German and English.
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β