Enterprise Customer Success Manager

Location: Hybrid in Munich, London, or Berlin

Company

hirify.global is a fast-growing security and compliance technology company helping more than 4,000 customers strengthen their risk posture through AI-powered automation, self-service capabilities, and expert advice.

What you will do

• Lead customer onboarding and enablement to drive successful product adoption.
• Manage executive stakeholders, partnerships, and multiple customer initiatives using structured frameworks and tools.
• Gather customer insights, understand business challenges, and align solutions with customer goals.
• Develop account plans and identify upselling and cross-selling opportunities with Sales.
• Monitor customer portfolios, identify risks early, and create anti-churn strategies with internal teams.

Requirements

• Experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast-paced SaaS environment.
• Experience leading executive-level meetings, managing stakeholders, and delivering presentations, demos, and project work.
• Genuine interest in privacy, information security, and compliance, with the ability to learn and adapt to regulatory changes.
• Team-oriented, action-driven, and highly customer-centric mindset.
• Fluent English required; German is a strong plus.

Culture & Benefits

• Flexible working hours and a choice of work location within the hybrid setup.
• Benefits supporting lifestyle, health, and family needs.
• Personal training budget, employee accelerator programs, and bi-annual feedback cycles.
• Autonomous environment with rapid decision-making, flat hierarchy, and collaborative communication.
• Expert and leadership career paths in a purpose-driven security and compliance scale-up.