Senior Enterprise Customer Success Manager (CDN)

Location: Hybrid role open to candidates residing in London, United Kingdom; core business hours and periodic travel across the UK and Europe required.

Company

hirify.global provides an edge cloud platform for processing, serving, and securing customer applications close to end users.

What you will do

• Build and execute account strategies, map relationships, identify revenue opportunities, and drive adoption of sponsorship programs.
• Expand enterprise accounts through Executive Business Reviews, value-based reporting, parent-subsidiary mapping, and deeper product integration.
• Drive adoption of existing and newly introduced products by aligning solutions with customer priorities and pain points.
• Prevent churn by building trusted decision-maker relationships and proactively addressing customer gaps.
• Manage renewals, negotiate terms and logo rights, and achieve positive re-rate outcomes, primarily across the e-commerce vertical.
• Collaborate with Sales, Sales Engineering, and Marketing to provide customer feedback and inform the regional product roadmap.

Requirements

• Proven account management and strategic customer success experience, ideally in CDN, PaaS, or cybersecurity.
• Track record of driving revenue through upselling and cross-selling in complex enterprise and parent-subsidiary account structures.
• Experience managing C-level relationships and leading customer meetings, workshops, and roundtables.
• Technical literacy and ability to connect technical concepts with business value and customer goals.
• Strong organization, attention to detail, project management skills, autonomy, and a self-starter mindset.
• Exceptional verbal and written communication skills with a strong focus on customer responsiveness.

Culture & Benefits

• Hybrid work environment with core business hours.
• Periodic customer travel across the UK and Europe.
• Inclusive and diverse workplace committed to equal employment opportunity.
• Opportunities to support open-source projects and causes important to employees.

Hiring process

• Submit a fully completed application and resume or CV through the official careers site.