Automation & Self-Service Specialist

TL;DR

Automation & Self-Service Specialist: Lead development and optimization of customer service automation tools including chatbots, self-help portals, and automated workflows with an accent on improving efficiency and customer experience. Focus on designing, implementing, and maintaining scalable automation solutions and cross-functional collaboration to enhance customer interactions.

Location: Brazil

Company

hirify.global is a global tech and entertainment company delivering technology-driven sports betting and gaming experiences across multiple countries, with a strong focus on innovation and responsible technology.

What you will do

• Identify and analyze business process improvement opportunities focusing on automation potential.
• Design, implement, and optimize chatbot workflows and automated customer service tools.
• Evaluate automation feasibility and select suitable tools for implementation.
• Develop and maintain self-service portals for customer empowerment.
• Document process improvements and automation performance metrics.
• Collaborate with product, operations, and IT teams to align automation goals and content accuracy.
• Provide training and support to customer service teams on automation tools.
• Monitor and analyze automated solutions to ensure effectiveness and scalability.

Requirements

• Location: Must be based in Brazil
• Experience with chatbot platforms and workflow automation tools.
• Familiarity with RPA tools such as UiPath, Automation Anywhere, or Zapier.
• Strong analytical and problem-solving skills with a focus on innovation.
• Advanced proficiency in English.
• Background in customer service operations, preferably in tech or iGaming industries.