Customer Success Manager

TL;DR

Customer Success Manager: Supporting customers in achieving their HR management goals using hirify.global's Microsoft HR software with an accent on communication, project coordination, and change management. Focus on managing complex customer relationships, moderating between stakeholders, and ensuring successful project delivery.

What you will do

• Clarify project start and improvement priorities with customers.
• Conduct regular progress meetings with customers and implementation partners.
• Monitor task completion, highlight milestones, and support change management.
• Escalate issues to management to maintain project momentum.
• Ensure customers realize the full potential of software improvements.

Requirements

• Several years of experience as a success manager, project manager, or key account manager.
• Familiarity with HR administration processes.
• Comfortable communicating with management-level stakeholders.
• Seasoned professional with direct and effective communication style.
• Experience and empathy valued over formal degree.

Culture & Benefits

• Structured, personalized onboarding.
• Work with international, high-profile customers.
• Creative freedom and impactful role.
• Planned personal development and growth.
• Attractive salary package with quarterly profit sharing.
• Travel opportunities to major Microsoft conferences worldwide.