Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building strong customer relationships and ensuring satisfaction with our software through proactive engagement and support. Focus on upselling opportunities, performance tracking, and acting as the voice of the customer within the company.

Location: Remote (North American timezones)

Company

hirify.global is a remote-only and fully distributed company that builds software for Airbnbs.

What you will do

• Develop and maintain strong relationships with customers as their primary point of contact.
• Conduct Quarterly Business Reviews to assess software usage and identify improvement opportunities.
• Keep customers informed about product developments and gather feedback for enhancements.
• Identify and drive upsell opportunities aligned with customer goals.
• Serve as the voice of the customer within the company.
• Monitor customer health metrics and report on satisfaction and retention.

Requirements

• 3+ years of experience in Customer Success or Account Management within a SaaS company.
• Strong customer-centric mindset and excellent communication skills.
• Proven problem-solving abilities and sales acumen.
• Technical proficiency and project management skills.
• Experience collaborating with cross-functional teams.

Benefits

• Supportive team environment with trust and autonomy.
• Compensation based on location and level, with a range for contractors and employees.
• Annual performance bonus pool based on quota attainment.
• 35 days off per year and parental leave.
• Healthcare benefits for US employees.
• Mental health support available.