Senior ServiceNow Enterprise Tools Support Specialist

TL;DR

Senior ServiceNow Enterprise Tools Support Specialist (ServiceNow/ITSM): Providing Tier II/III support for ServiceNow and enterprise IT tools within a federal network operations environment with an accent on configuration, workflow automation, and system integration. Focus on maintaining high-availability service tools, ensuring compliance with federal security standards, and troubleshooting complex IT system performance.

Location: Must be based in or able to work in Washington, DC (Hybrid remote)

Salary: $130,000 - $140,000 Annually

Company

hirify.global is a technology services provider dedicated to transforming government IT through innovative solutions that enhance agency operations and public service.

What you will do

• Provide operational support and troubleshooting for ServiceNow, Splunk, SCCM, and other enterprise IT tools.
• Act as a subject matter expert for ServiceNow ITSM, ITOM, CMDB, and Discovery modules.
• Configure business rules, UI policies, client scripts, and third-party integrations.
• Collaborate with stakeholders to translate business requirements into technical IT solutions.
• Develop automation and monitoring solutions to improve overall system reliability.
• Maintain compliance with federal cybersecurity standards like FISMA, NIST, and DHS directives.

Requirements

• US Citizenship is required to obtain a Top Secret Clearance.
• 6+ years of hands-on experience with ServiceNow administration and development.
• Proficiency in enterprise monitoring or endpoint management tools such as Splunk, SCCM, Tanium, or AppDynamics.
• Strong understanding of ITIL frameworks and best practices.
• Experience with scripting in JavaScript and PowerShell.
• Bachelor's degree with 8+ years of relevant experience.

Nice to have

• Active ServiceNow Certified System Administrator or Developer certification.
• Experience supporting DHS or other federal agency IT environments.
• Knowledge of NIST 800-53 or other federal security compliance frameworks.
• Familiarity with Agile development and DevSecOps workflows.

Culture & Benefits

• Meaningful, mission-focused work within a collaborative team environment.
• Access to a learning and development platform with certification preparation materials.
• Training, education, and certification assistance programs.
• Comprehensive employee assistance program (EAP) and corporate discounts.
• Pet insurance and flexible work environment policies.

Hiring process

• Virtual video interview with the hiring manager or team (camera must be on).
• Biometrics ID verification and background check including criminal, education, and employment history.