Senior Specialist, Customer Success (Crypto)

TL;DR

Specialist, Account Management (Fintech): Managing a personal book of business and supporting senior managers for large Crypto/iGaming accounts, with an accent on identifying merchant needs, leading pricing negotiations, and providing data-driven insights. Focus on driving commercial growth, coordinating operational processes, and acting as the voice of the product for key accounts.

Location: Hybrid in New York City (three days per week in office).

Salary: $101,200–$119,050 USD (Estimated Base Salary)

Company

hirify.global is a global technology company providing a fast and reliable payments platform, committed to building the future of fintech.

What you will do

• Manage a personal book of business while supporting Senior Managers on large Crypto/iGaming accounts.
• Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling products.
• Provide data-driven insights and actionable recommendations by utilizing internal data visualization tools.
• Coordinate operational processes and collaborate with internal teams to drive merchant initiatives.
• Act as the voice of the product, assisting with Quarterly Business Reviews and road mapping for Tier 1 Accounts.

Requirements

• 2-3 years of experience in a customer-oriented B2B role.
• Direct Payments experience or strong interest/experience in the Crypto or iGaming industry.
• Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives.
• Target-driven, with previous experience managing and working towards sales targets and KPIs, demonstrating strong commercial acumen and strategic problem-solving skills.
• Demonstrated deep curiosity about the payments industry, customer business models, and strategies to drive growth.
• Highly independent and self-starting, comfortable managing a large revenue budget and working across global time zones.
• Exceptional communication, strong project management skills, and comfort with large data sets.
• Degree educated or equivalent.
• Fluent in English.
• Must have US work authorization.

Nice to have

• Experience with high-growth sectors such as iGaming or other high-risk industries.
• Prior deep experience in Payments, Payment strategy, and/or managing merchant accounts.
• Experience working globally, particularly managing external accounts in the US and collaborating internally across global time zones.
• Advanced Project Management skills.

Culture & Benefits

• Hybrid working model offering flexibility, with three days per week in the office.
• Comprehensive total rewards package including health, vision, and dental insurance.
• 401(k) plan.
• Paid time off (vacation, sick & safe time), learning days, and volunteer days.
• Culture of high performance, collaboration, and continuous development, valuing curiosity, expertise, and entrepreneurship.
• Opportunity for real ownership, fewer blockers, and work that makes a difference from day one.