Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing the post-sales journey for enterprise customers with an accent on customer satisfaction and contract renewals. Focus on resolving technical issues, enhancing customer experience, and advocating for customer needs within the organization.

Company

hirify.global is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.

What you will do

• Work directly with technical stakeholders to resolve issues swiftly.
• Manage the post-sales journey from onboarding to renewal.
• Oversee up to 30 enterprise customers.
• Ensure customer satisfaction and support contract renewals.

Requirements

• 6+ years of experience in Customer Success or Account Management.
• Experience with enterprise SaaS customers (800+ employees).
• Ability to advocate for customers and act autonomously.
• Entrepreneurial mindset to build new processes.

Benefits

• Unlimited PTO + 10 company holidays.
• 100% covered health, vision, and dental insurance.
• 401K Plan.
• $200 one-time home office stipend.