Senior Manager It Support

TL;DR

Senior Manager It Support: Leading the transformation and scaling of global IT support with an accent on embedding AI and automation to enhance service delivery and user experience. Focus on designing data-driven support models, building high-performing teams, and driving digital modernization initiatives.

Location: San Francisco, United States

Salary: $179,000–$250,625 USD

Company

hirify.global is a leading data and AI company providing a unified data intelligence platform used by over 10,000 organizations worldwide, including many Fortune 500 companies.

What you will do

• Redesign and scale global IT support to deliver seamless, automated, and data-driven employee experiences.
• Lead and inspire regional and global support teams to foster a culture of continuous improvement and technical excellence.
• Implement AI-powered tools to improve efficiency, quality, and user satisfaction in IT service operations.
• Define and optimize key performance indicators to drive insights and improve IT service delivery.
• Collaborate cross-functionally with Engineering, Security, HR, and others to ensure a secure and high-impact support experience.
• Own the global IT support roadmap aligned with business priorities and growth.

Requirements

• 10+ years of experience in IT support or service management with leadership of global or multi-site teams.
• Proven success in large-scale service transformations integrating AI, automation, and analytics.
• Strong knowledge of ITIL and IT service delivery best practices focused on measurable improvement.
• Experience attracting, developing, and retaining diverse, high-performing teams.
• Strategic thinker with ability to balance vision and tactical execution.
• Excellent communication and collaboration skills to influence senior leaders and align priorities.

Nice to have

• Certifications such as ITIL, PMP, AI/automation, Six Sigma.
• Experience with enterprise knowledge management systems and cloud-first operations.

Culture & Benefits

• Comprehensive benefits tailored to employee needs across regions.
• Commitment to diversity and inclusion fostering an inclusive culture.
• Opportunities to work in a fast-growing, innovative technology company.