Principal Engagement Manager

TL;DR

Principal Engagement Manager: Leading large-scale client engagements and ensuring seamless implementation experiences with an accent on optimizing engagement processes and driving customer success. Focus on managing complex scenarios and advocating for customer needs internally.

Company

hirify.global is on a mission to modernize insurance by providing software solutions for claims processing.

What you will do

• Lead end-to-end customer implementations, ensuring delivery excellence.
• Mature and optimize engagement processes for scalability.
• Run structured programs with precision, managing timelines and stakeholder communication.
• Drive resolution of complex scenarios and manage escalations.
• Enable customer adoption and expansion of platform features.
• Contribute to continuous improvement of onboarding and engagement methodologies.

Requirements

• Extensive experience managing enterprise client implementations.
• Program management expertise with a focus on measurable results.
• Proven ability to manage high-value enterprise clients.
• Exceptional communication and technical fluency.
• Technical acumen with APIs and data exchange formats.
• Process builder mentality in a high-growth environment.