8 месяцев назад
Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (SaaS): Guiding Fortune 1000 clients to maximize value from the platform with an accent on customer adoption and retention strategies. Focus on building trusted relationships and understanding industry trends to drive digital adoption success.
Company
is a leader in digital adoption solutions, enhancing user experience and productivity through its innovative platform.
What you will do
- Act as the 'voice of the customer' to enhance value and retention.
- Conduct Success Business Reviews to boost customer adoption.
- Educate clients on product features and best practices.
- Develop strategic relationships with key decision-makers.
- Monitor customer health and proactively address risks.
- Collaborate with internal teams to create Success Plans.
Requirements
- 5+ years in Enterprise SaaS customer success or account management.
- Experience with Fortune 1000 companies.
- Fluency in both English and German is mandatory.
- Proven track record in managing customer satisfaction and retention.
- Ability to run ROI discussions and partner with sales teams.
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