Community Engagement Manager (Fintech)

TL;DR

Community Engagement Manager (Fintech): Leading the strategy for community channels and enhancing customer engagement with an accent on building a vibrant community around financial experiences. Focus on managing multi-platform interactions, leveraging data insights, and fostering brand loyalty.

Location: Hybrid (Calgary, Winnipeg, Toronto)

Company

hirify.global is a rapidly expanding fintech startup focused on creating rewarding financial experiences for Canadians.

What you will do

• Build and execute the strategy for community channels.
• Coach and develop Community Specialists.
• Identify superfans and manage brand ambassadors.
• Surface insights and manage reputational risks.
• Launch community engagement initiatives.
• Test and deploy AI tools for community management.

Requirements

• 4+ years of experience in community management.
• Proven record of transforming critics into fans.
• Hands-on experience with various social platforms.
• Data-curious with social listening skills.
• Calm under pressure with strong writing skills.
• Leadership experience in mentoring teams.