Customer Care Onboarding - Netherlands & Belgium Dutch & Flemish Speaker

TL;DR

Customer Care Onboarding (Fintech): Guiding and supporting Dutch and Flemish customers through the account opening process and ensuring a smooth onboarding experience with an accent on providing sharp, quick technical support and setting up internal processes. Focus on improving customer satisfaction and adapting to a fast-paced, growth-oriented environment.

Location: Hybrid in Paris, France. This role focuses on supporting customers in the Netherlands and Belgium.

Company

hirify.global is a rapidly growing fintech company providing a leading finance workspace for SMEs and freelancers in Europe.

What you will do

• Provide technical support and guide Dutch and Flemish customers through the account opening process via email and phone.
• Collect customer feedback to improve the product and maintain high satisfaction.
• Set up internal processes, update FAQs, dashboards, and macros, and provide feedback to Ops and Product teams.
• Identify anomalies, optimize problem-solving, and keep colleagues updated.

Requirements

• Up to one year of experience in customer support or handling client challenges.
• Customer-centric approach with empathy and adaptability in communication.
• Results-driven with multitasking skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to thrive in a dynamic, evolving startup environment.
• Native or near-native proficiency in Dutch and Flemish, and fluent in English (B2).

Culture & Benefits

• Opportunity to be part of hirify.global's expansion in a fast-paced, growth-oriented environment.
• Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting-edge customer service tools like Zendesk and Notion.
• Hands-on culture, taking on responsibilities and decision-making.
• Competitive salary package, meal vouchers, and public transportation reimbursement.
• Great health insurance (depending on the country) and employee well-being initiatives (Moka Care, sports/wellness offers).
• Progressive disability and parenthood policy, and childcare benefits with selected partners.
• Monthly team events.

Hiring process

• Interviews with your Talent Acquisition Manager and future managers.
• A remote or live exercise to demonstrate your skills and give you a taste of what working at hirify.global could be like.