Technical Specialist, Strategic Accounts (Dutch speaking)

TL;DR

Technical Specialist, Strategic Accounts: Delivering premium technical assistance and optimizing business processes for strategic hospitality clients with an accent on comprehensive troubleshooting, proactive client engagement, and product enhancement advocacy. Focus on managing high-stakes escalations, driving feature adoption, and influencing product strategy through deep client insights.

Location: Must be based in Ghent or nearby areas in Belgium, with travel to Ghent required.

Company

hirify.global is a cloud commerce platform founded in Montreal, Canada in 2005, powering retail, hospitality, and golf businesses globally.

What you will do

• Provide exceptional technical assistance and customer service to Strategic Accounts via various channels.
• Optimize client business processes by recommending best practices and maximizing hirify.global ecosystem value.
• Collaborate with Implementation teams for smooth transitions and Strategic Account Managers for daily operations.
• Anticipate client needs, review requests, and forecast future requirements in unified customer meetings.
• Drive feature adoption through proactive account health syncs and provide training sessions to clients.
• Manage high-stakes technical escalations and advocate for product enhancements with Product and Development teams.

Requirements

• Location: Must be located in Ghent or nearby areas, able to travel to Ghent as needed.
• Excellent verbal and written communication skills in Dutch and English.
• Extensive customer service experience in a technical support role.
• Prior experience in the Hospitality industry.
• Strong computer skills and working knowledge of Mac OS.
• Proven troubleshooting skills in a senior support position.

Nice to have

• Knowledge of networking or network support experience.
• Understanding of API (relevant to SaaS) and experience supporting this.
• Prior experience in a consultant role.

Culture & Benefits

• Equity options (RSUs) provided to employees.
• Inclusive parental leave policy for all new parents.
• Health & wellness credit for employee well-being.
• Opportunities for internal career development and new challenges.
• One day off per year for volunteering.
• Access to professional coaching services via health apps.