Customer Success Manager (Benelux)

TL;DR

Customer Success Manager (Benelux): Responsible for building strong relationships with key enterprise customers and ensuring they realize the value of hirify.global's Open Source Infrastructure solutions with an accent on maximizing adoption, engagement, and retention. Focus on collaborating with cross-functional teams and identifying opportunities for upselling and increasing hirify.global’s footprint.

Location: Must be located in the Benelux region

Company

hirify.global is a global leader in innovative, reliable, and secure enterprise open source solutions.

What you will do

• Develop and maintain long-term strong customer relationships, becoming a trusted advisor.
• Prepare and execute a structured Customer Success Plan (CSP).
• Translate customer strategy and needs into effective use of hirify.global solutions.
• Collaborate with cross-functional teams to foster customer relationships.
• Drive customer satisfaction and product adoption, impacting metrics like Net Promoter Score (NPS).
• Act as the main point of contact between hirify.global and assigned global or enterprise accounts.

Requirements

• Experience in a CSM role in the Benelux
• Fluent English & Dutch
• Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams.
• Proven experience in post-sales customer advocacy and engagement.
• Track record of successfully managing customer journeys and engagements.
• Knowledge of IT and Open Source markets and solutions.

Culture & Benefits

• Be bold, driving your career to create the future you want.
• Work in a global community of unique individuals with different backgrounds, talents, skills, and perspectives.
• An open community where everyone is welcome, has a voice, and is encouraged to reach their full potential.