Customer Support Specialist (EV Charging)

TL;DR

Customer Support Specialist (EV Charging): Providing customer service and technical support for an EV charging software platform with an accent on building customer satisfaction and troubleshooting technical issues. Focus on guiding customers in setting up charging stations and collaborating with development teams to report product bugs.

Location: Onsite in Amsterdam, Netherlands. Applicants must be currently living in the Netherlands.

Company

hirify.global empowers companies in the EV ecosystem with technology and services for seamless charging experiences through a purpose-built software platform.

What you will do

• Build and maintain customer satisfaction, exceeding customer expectations.
• Answer questions about new features and functionalities, thinking of solutions.
• Provide support via multiple communication channels (email, live chat, phone) in German and English.
• Engage with potential customers to answer queries about hirify.global products and services.
• Troubleshoot technical issues reported by hirify.global customers, ensuring positive customer experiences.
• Guide customers in setting up their charging stations with clear instructions.
• Work collaboratively with other teams, including development, to report on product bugs or shortcomings.

Requirements

• Minimum of 1 year experience in a customer contact role.
• Fluency in German is a must.
• High-level English (spoken and written) required to communicate with customers and colleagues.
• Ability to maintain composure even with challenging customers.
• Positive attitude, a team player, open to feedback, and eager to learn.
• Energy for working within a scale-up environment.
• MBO+ degree or equivalent level through experience.
• Free from a 9-5 mentality.

Culture & Benefits

• 8% pension allowance paid monthly with investment freedom.
• Fair use holiday policy providing more holiday days than most scale-up companies.
• All necessary technology and business tools provided.
• Daily varied and healthy lunch options, with fruits and drinks available at the office bar.
• Regular social events and team-building activities.
• Opportunities for personal training and development.
• Headquarters located in Amsterdam, a dynamic and cosmopolitan city.
• Diverse and creative colleagues from around the world.
• Kilometer allowance or public transport reimbursement.
• Participation in the company's SAR program, linking claims to hirify.global's value development.

Hiring process

• Submit your application including CV/resume and cover letter.
• Answer additional questions regarding residency, on-site work, weekly hours, German proficiency, and salary expectations.