Senior Product Designer (Fintech)

TL;DR

Senior Product Designer (Fintech): Shaping the experience of operations excellence domain related to support systems, financial wellness tools, and customer chat products. Focus on building new products, scaling existing ones, and improving operational excellence across the platform to build trust and drive customer satisfaction.

Location: Primarily in person across Calgary, Winnipeg, and Toronto offices.

Company

hirify.global is a rapidly expanding fintech startup in Canada building a more rewarding financial future for all Canadians.

What you will do

• Design end-to-end product experiences for support, customer wellness, and customer chat products across web and mobile.
• Collaborate with PMs, engineers, and business leaders from problem framing through execution.
• Lead discovery efforts, mapping journeys, defining flows, prototyping concepts, and validating ideas.
• Design for scalability, accessibility, and the real-world complexities of operational tools and customer interactions.
• Shape strategy for Operations Excellence, influencing roadmap decisions with a deep understanding of customer needs and business priorities.
• Mentor and support other designers, sharing feedback, tools, and best practices.

Requirements

• 5+ years of product design experience, shipping real-world products across platforms.
• Strong craft across interaction design, visual design, and information architecture.
• Experience working cross-functionally with PMs, engineers, operations, and support teams.
• A systems thinker who can connect micro-interactions to broader service and customer journeys.
• Obsessed with measurable outcomes: you care as much about resolution rates, CSAT, and financial confidence as you do about pixels.
• Strong communicator who can present, explain, and defend design decisions with clarity and humility.

Nice to have

• Experience in support tools, chat platforms, or financial services is a plus.

Culture & Benefits

• Trust, respect, and support each other through honest conversations, constructive input, and continuous support.
• All team members have a stake in hirify.global’s success and earn meaningful equity through stock options.
• Take ownership of your work and drive results, knowing that your contributions directly impact the company’s success.